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How to Fix 'Login Profile Not Found' When Resetting a Storage Console Password

Add console access to a storage account that was created without a password

Overview

Storage accounts can be created two ways: with API-only access (an access key and secret key, no password) or with full console access (a password in addition to the keys). An account created API-only has no login profile, which causes two related problems: the Storage Console's password reset sends no email, and the reseller Management Console's "Set new password" action fails with a login profile not found error.

Both have the same fix: create a login profile for the account's root user.

Why does Forgot Password send no email?

The Storage Console's Forgot Password flow only works for a user that already has a login profile (a password). If the account was created API-only, there is no login profile yet, so there is no account to send a reset email to. The request does not return an error. It simply does nothing.

Why does "Set new password" fail with login profile not found?

Resellers managing a customer's storage account from the Impossible Cloud Management Console see a different symptom for the same root cause. Clicking Set new password on Update storage account returns:

/impossiblecloud.service.iam.v1beta2.UserService ... NOT_FOUND: login profile not found

Set new password updates an existing login profile. It cannot create one. If the account has never had a login profile, this action fails until one is created first.

Create a login profile for the root user

A storage account's root user is also an IAM user, so the standard IAM create-login-profile action creates a login profile for it. Run this using the account's own root access key and secret key (not a reseller or partner API key):

aws iam create-login-profile \
  --user-name "root-user@yourdomain.com" \
  --password "Str0ng!Pass" \
  --no-password-reset-required \
  --endpoint-url https://iam.impossibleapi.net \
  --region eu-central-2

Replace root-user@yourdomain.com with the account's root login email, and set --password to the password you want. The root user's IAM username is the account's contact email. The IAM endpoint is global, so any region value works.

Use --no-password-reset-required so the password is active immediately.

After the command succeeds, sign in at console.impossiblecloud.com using the Root User Login tab with that email and password.

What if create-login-profile returns EntityAlreadyExists or a 500 error?

This means the email address is already registered on a different Impossible Cloud account. Login emails must be unique across all accounts. Open a support ticket so we can resolve the conflict.